Internet and Energy in The Netherlands

Choosing the right energy and internet provider in the Netherlands can be daunting. The Netherlands has a unique system with a vast number of utility providers offering packages catered to different lifestyles and needs. Also, keep in mind that before you get started, you’ll need proof of ID and residence. Usually, a rental or purchase contract along with an excerpt from the municipality (uittreksel) will do.

It’s no wonder many expats feel intimidated at the beginning of this process. Previous experience, insight as to what works, a network that can point you to the best options, and the ability to speak Dutch can be crucial for striking the best deal.

Don’t have any of those? Not a problem. This handy article will help you navigate the crowded scene. You might feel dizzy at first just by working out the intricate details of what makes one competitor superior to another, but worry not. We’re here to show you how it’s done.

Keep in mind that you can always cut down on the time, energy, and effort you put into researching the different deals. Companies like PartnerPete offer advice on various combined deals, not to mention service in English, so taking the lazy, low-cost way out is to have them connect you.

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Internet

According to the Organisation for Economic Cooperation and Development, the Netherlands has the highest number of homes equipped with broadband connections in Europe.

In other words: you’re not alone in this journey. According to CBS (Statistics Netherlands), 98% of Dutch households have internet access, compared to the European average of 87%, making the Netherlands one of the highest in Europe.

There are several internet service providers in the Netherlands. At the moment, the most popular are:

The largest providers are KPN and Ziggo (including their subsidiaries such as Telfort).

Questions to ask yourself before you start looking

Before you choose the right provider, you’ll want to ask yourself a few questions:

What speed of Internet connection do you need and want?
How many people are living in your household? Do they spend enough time at home for their activity to affect the quality of the connection?
How fast would you like your package to be installed, and how long would you like the contract to last? Do you want flexible contracts?
What would be the ideal billing solution?
Do you prefer to deal with providers online or via the phone?
Have you already decided on a phone provider? If not, would bundles be your cup of tea?
How crucial is it to have access to English-speaking customer service 24/7?
How quickly do you need it?

Also, don’t forget to check if a certain service provider is available in your area.

Types of available Internet connections in the Netherlands:

Cable
ADSL/VDSL
Fibre Optic (not available everywhere)

English-speaking help

Looking for an internet and energy provider in the Netherlands with English-speaking help? No problem. Most companies offer customer service in Dutch and English, though you might want to test their service before settling on a provider. You never know when a catastrophe strikes – and you definitely don’t want to discover at that very time that your chosen company can barely offer advice in English, has poor responsiveness, or poor customer service.

Security

Worried about security? After the first wave of news about online surveillance in 2015, Dutch providers significantly upped their game. They began offering subscriptions to antivirus programs and other software to help ensure a higher level of security.

Package deals on Internet

Most companies in the Netherlands offer package deals as well, which is where you can save some serious dough. Say, you can have electricity and internet, electricity and television, or electricity and phone service combined, which will decrease your financial setbacks.

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ENERGY in The Netherlands

Before 1998, you’d have had a pretty easy task choosing the right electricity provider. Back in the day, energy producers were responsible for selling the packages, too. The high prices led to long-lasting, ever-increasing consumer dissatisfaction, which warranted state intervention. As in 1998, the problem was resolved: the state regulates energy distribution, and commercial firms are responsible for selling various packages to users across the country. You’ll get the same quality everywhere – what varies is the kind of services and subscriptions you get in addition, the speed of the service and the payment conditions, among other things.

The providers

Due to heavy market competition, there are numerous options. To choose the most suitable bundle, you’ll want to determine what your priorities are and what added bonuses you’d like the most. It’s sensible to outline your monthly budget, consider how many people live in your home, how much electricity they consume on average, and how important it is to you to have English-speaking customer service. This can come particularly handy when things aren’t going to plan. Say, if you suspect you’ve been billed the incorrect amount, would like to cancel the contract before the original termination date, or have trouble with the service, customer service will be your first point of contact, so you’d like to make this as painless as possible.

It’s also worth mentioning that not all energy providers are available in all parts of the country, and in some cases, you may be forced to use one provider over another because of availability. Most of the sites below will let you know if they can offer service in your area (by entering your address and postcode).

TenneT is the company responsible for providing energy. Everything else falls into the hands of mediator firms, of which there are innumerable. The most popular companies include:

Green Energy

Fortunately for all of us, Dutch policy-makers are very much in favor of green energy. If you’re interested in alternative energy sources, including solar panels, you can secure some sweet, sweet deals with the help of companies including:

These fare roughly the same prices as their non-renewable counterparts, and some offer further discounts to help encourage people to make the switch.

How to tell the competitors apart? Some brands offer long-term contracts, while others offer only short-term contracts. Some offer additional services, including online communication, free installation, and more. When choosing the best provider, you’ll want to do some due diligence first. If you have the opportunity, do consult with previous tenants: what would they do differently the second time around, how well their energy provider worked out, whether there would be any deals when it comes to recommending a friend, that kind of thing.

Final Note

Setting up your energy and internet in the Netherlands isn’t always easy. It takes stamina, patience, and the willingness to sacrifice a chunk of your free time to reading up on various providers. Spending some time and ensuring that the choice you end up going with is the very best will help you prevent future problems: missed bills, forgotten-about meter calculations, unexpected renovation costs, and an unwarranted surge of prices in the winter season are just some of the troubles you might have to encounter while living in the new pad. It’s best to choose a company you know you can rely on – this way, if something goes awry, you can still count on having it sorted fast. Contact PartnerPete to sort it all out for you, get you great package deals, reduce your headaches, and get great customer service in English.